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A bearded IT admin in a headset holding a coffee mug, surrounded by chat bubbles.

Games / In Development

Did You Submit a Ticket? Simulator

You’re the IT admin. Everyone has an emergency. Nobody has a ticket.

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Genre
Comedy office sim
Players
Single-player
Platform
Windows (Steam)
Status
Coming soon
Price
To be announced

A comedy office sim about a disgruntled IT admin whose only metric is portal compliance. Coworkers DM you increasingly unhinged emergencies. You stonewall them with canned policy until their Willpower breaks and they submit a formal ticket, without letting their Rage climb high enough to pull the IT Director into the chat.

Trailer

Screenshots

  1. Wednesday outage: several chat windows open at once.

    01

    Stonewall by the book

    Six reply styles, from Empathy to Hostile, matched against whatever each coworker is leaning on: a bribe, guilt, a threat, panic or pulling rank.

  2. An SLA quiz during a manager escalation.

    02

    Cite the SLA

    Drag a clause from the SLA Rulebook into the chat. The right clause against the right tactic stamps DENIED for big damage.

  3. The Employee Directory showing a coworker profile.

    03

    Profile your coworkers

    Nobody’s weaknesses are known up front. Your Employee Directory notes fill in as you learn who folds to policy and which tone they like.

Achievements

Earn your stripes

16 achievements, 3 of them hidden. Here are ten.

  • Ticket Received Make a coworker submit their first ticket.
  • Case of the Mondays Survive Monday.
  • Hump Day Outage Survive the Wednesday company-wide outage.
  • Employee of the Month (Pending Ticket) Clear Monday through Friday.
  • Zero Escalations Finish a shift with 100% compliance and no escalations.
  • Rubber Stamp Land 10 perfectly countered SLA citations.
  • Fluent in ITIL Defend yourself to the IT Director and keep your job.
  • Background Check Look up 15 coworkers in the Employee Directory.
  • Read The SLA Break an intern's willpower in a single reply.
  • Probation Period Survive a full week of Endless mode.
Demo

Monday-only demo coming soon

The demo covers Monday. Follow the demo page on Steam to hear when it is out.

Open the demo page

Devlog

All news
The title Did You Submit a Ticket? Simulator beside an IT admin holding a coffee mug.

Did You Submit a Ticket?

Did You Submit a Ticket? Simulator: trailer, Steam page and a Monday-only demo

The Steam page is up, the trailer is out, and a Monday-only demo is on the way.

  • Press kit

    Logos, key art and screenshots for coverage and streams.

    Open the press page

  • System requirements

    Listed on the Steam store page, where they stay up to date.

    Check on Steam

  • Help and feedback

    Found a bug or have a question? Tell us in the community.

    Go to the community

Wishlist Did You Submit a Ticket? Simulator

Wishlisting tells Steam people care, and it tells us when to ship.

Wishlist on Steam (opens Steam in a new tab) Join the community